Privacy Policy

INTRODUCTION

Cleviro ("we", "our", "us") is committed to protecting the privacy of our clients and their customers. This Privacy Policy explains how we collect, use, store, and protect information when you use our services at cleviro.io.

By using Cleviro's services you agree to the collection and use of information as described in this Privacy Policy.

ABOUT US

Cleviro is operated by Cleviro Inc, based in Montreal, Quebec, Canada. We provide AI agent services that answer missed calls for contractors and local service businesses.

Contact us at any time:
Email: hello@cleviro.io
Website: cleviro.io

1. INFORMATION WE COLLECT

We collect two categories of information:

A. Information you provide to us directly

When you sign up for Cleviro or use our services you may provide:

Your full name
Your business name and type
Your email address
Your phone number
Your business address and operating hours
Payment information processed securely through our payment provider
Information about your business services and how you want calls handled

B. Information collected through the service

When Cleviro's AI agent answers calls on your behalf we collect:

Caller name as provided by the caller
Caller phone number
Caller address as provided by the caller
The nature of the caller's inquiry or job request
Date and time of the call
Call duration
Call recordings where applicable and where legally permitted

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To provide and deliver the Cleviro service to you
To build and configure your custom AI agent
To send you real-time SMS notifications with captured lead information
To communicate with you about your account, service updates, and support
To process your payments
To monitor and improve the performance of your AI agent
To comply with legal obligations
To detect and prevent fraud or misuse of our services

We do not use your information or your callers' information for advertising purposes. We do not sell your data or your callers' data to any third party under any circumstances.

3. HOW WE SHARE YOUR INFORMATION

Cleviro does not sell, rent, or trade your personal information or your callers' personal information to any third party.

We may share information only in the following limited circumstances:

Service providers — We work with trusted third party providers to deliver our service including voice technology providers, SMS delivery providers, and cloud infrastructure providers. These providers only access your information to the extent necessary to provide their services to us and are bound by confidentiality obligations.

Legal requirements — We may disclose your information if required to do so by law or in response to a valid legal request from a government authority or court of law.

Business transfers — In the event of a merger, acquisition, or sale of all or part of our assets your information may be transferred as part of that transaction. We will notify you via email before your information is transferred and becomes subject to a different privacy policy.

With your consent — We may share your information with third parties when you have given us explicit consent to do so.

4. CALL DATA AND CALLER PRIVACY

Cleviro's service involves answering calls made by your customers. In doing so we collect personal information from your callers including their name, phone number, address, and the nature of their inquiry.

This caller information is:

Collected solely for the purpose of capturing the lead and delivering it to you via SMS
Not used for any marketing or advertising purposes
Not sold or shared with any third party except as described in Section 3
Retained only as long as necessary to deliver the service

As the business owner using Cleviro you are responsible for ensuring that your use of caller data complies with all applicable privacy laws in your jurisdiction.

5. CALL RECORDING

Cleviro may record calls answered by your AI agent for the following purposes:

Quality assurance and service improvement
Transcription and lead capture accuracy
Dispute resolution

Call recordings are stored securely and are accessible only to authorized Cleviro personnel. Recordings are retained for a period of 90 days after which they are permanently deleted.

You are responsible for ensuring compliance with all applicable call recording consent laws in your jurisdiction. In many jurisdictions callers must be informed that a call may be recorded. Cleviro provides the ability to include a disclosure in your AI agent's opening greeting. You are solely responsible for ensuring your use of call recording complies with applicable law.

6. DATA RETENTION

We retain your information for as long as your account is active or as needed to provide you with our services.

If you cancel your account we will retain your information for a period of 90 days after cancellation in case you wish to reactivate your account. After 90 days your account data will be permanently deleted.

Call recordings are retained for 90 days as described in Section 5.

Caller lead data delivered to you via SMS is your responsibility once delivered. We retain copies of this data for 90 days after which it is deleted from our systems.

7. DATA SECURITY

We take the security of your information seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction including:

Encryption of data in transit using industry standard SSL/TLS protocols
Secure storage of all data on encrypted servers
Access controls limiting who within our organization can access your data
Regular security reviews and updates to our systems

No method of transmission over the internet or electronic storage is 100% secure. While we take all reasonable steps to protect your information we cannot guarantee absolute security.

8. YOUR RIGHTS

Depending on your location you may have the following rights regarding your personal information:

Right to access — You have the right to request a copy of the personal information we hold about you.

Right to correction — You have the right to request that we correct any inaccurate or incomplete information we hold about you.

Right to deletion — You have the right to request that we delete your personal information subject to certain exceptions required by law.

Right to portability — You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format.

Right to object — You have the right to object to our processing of your personal information in certain circumstances.

Right to withdraw consent — Where we rely on your consent to process your information you have the right to withdraw that consent at any time.

To exercise any of these rights please contact us at hello@cleviro.io. We will respond to your request within 30 days.

9. COOKIES AND TRACKING

Our website cleviro.io uses cookies and similar tracking technologies to improve your browsing experience and analyze how visitors use our site.

Types of cookies we use:

Essential cookies — necessary for the website to function properly
Analytics cookies — help us understand how visitors interact with our website so we can improve it
Preference cookies — remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

10. THIRD PARTY LINKS

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. CHILDREN'S PRIVACY

Cleviro's services are not directed at or intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child please contact us immediately at hello@cleviro.io and we will delete it promptly.

12. INTERNATIONAL DATA TRANSFERS

Cleviro is based in Montreal, Quebec, Canada. If you are accessing our services from outside Canada please be aware that your information may be transferred to and stored on servers located in Canada or other countries where our service providers operate. By using our services you consent to this transfer.

We ensure that any international transfers of personal information are protected by appropriate safeguards in accordance with applicable privacy law.

13. QUEBEC AND CANADIAN PRIVACY LAW

Cleviro operates in compliance with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

In accordance with Law 25:

We have appointed a person responsible for the protection of personal information within our organization
We collect only the personal information necessary to deliver our services
We obtain consent before collecting personal information where required
We provide individuals with access to their personal information upon request
We have implemented appropriate security measures to protect personal information

14. CALIFORNIA PRIVACY RIGHTS

If you are a California resident you may have additional rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. Cleviro does not sell personal information. To exercise your rights under CCPA please contact us at hello@cleviro.io.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make material changes we will notify active clients via email at least 14 days before the changes take effect. The updated policy will be posted at cleviro.io/legals/privacy-policy with the updated date at the top.

Your continued use of our services after changes take effect constitutes your acceptance of the updated Privacy Policy.

16. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information please contact us:

We will respond to all privacy inquiries within 30 days.